Forty Hours

Service may vary according to my mood and your attitude. Sunday night and I can't sleep. Weekends are too short. Knots in my stomach. I hate my job. What I hate is having to answer for others mistakes and 'why do I have to pay for that? Gimme gimme'. Part of me misses tech support. Sometimes I tech calls anyway out of boredom. When you call customer service being nasty and demanding for no reason will not get you anywhere. If you have a real problem I will fix it to the best my company will allow. If you are eligible for free stuff, you can have it. Makes my job easier to not have to argue with you. We can't withhold your freebies anymore than I can charge you extra for having to deal with you (someday I will figure out a way to do that). There are little things we can do that we are not obligated to. Friday a guy called to compliment the tech that came out, he was a sweetheart in a sea of jerks. So, I gave him some of that free stuff just for being nice. The same stuff that most assholes would be unappreciative of... it meant the world to him. If you don't like our service, it's too expensive or the competition has promised you the moon, freedom of choice is a wonderful thing.